Return Policy

All sales are final. Due to the perishable nature of our products and operational limitations, we do not accept returns, exchanges, or refunds for any reason. We encourage you to review the following guidelines before purchasing to ensure a smooth experience.

Our coffee bags are made with care and intended for immediate use. Once sealed, they may lose freshness over time, so we recommend using them within 1–2 months of purchase (unless stated otherwise).

All products sold by Sambalatte are final unless explicitly stated in the product description or communicated separately.

Customer Support for Issues

While we do not offer returns or refunds, we value your satisfaction and want to resolve any issues you may have with your order. If you encounter a problem (e.g., damaged packaging, missing items, or concerns about quality), please reach out to us at info@sambalatte.com or fill out the contact form located here. We will work with you to find a solution.

We’re committed to providing quality coffee and a positive experience, even if we can’t offer returns. We hope you enjoy your coffee!

This policy is subject to change at our discretion. Updates will be posted on our website or communicated directly.